1400+

Active Users

Grow your brand with smarter communication

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Social Media Customer Service AI Agent

Automate all your social media customer service DMs & paid/organic comments,

AI-powered solutions for every customer challenge

Instantly fully automate paid/organic social media comments, DMs & website chatbot to grow your brand.

#1 for AI comment moderation

Fully dynamic: no keywords, or static flows

Branded hyper-relevant quality replies

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Do you have any discounts?

Sure! Confirm your email address

ai@smartreply.io

Use code: SMART10 at checkout

Automatically take action or respond to every message and comment

Fully automatic hiding/deleting, replying, liking, dming every time you get a paid/organic social media comment.

Authentic replies so good that people assume a human was behind it.

AI Comment Moderation

AI Customer Service

AI Sales

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Grow support with a branded intuitive authentic AI Agent on any channel

Lower CS volume, share order status, process refunds, create influencer orders, and more.

Boost sales by sending DMs with product recommendations to commenters.

Certified Meta Tech Partner

Google Partner

50+ Reviews on the Shopify App Store

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Supervised AI Training & AI Actions

More than just your FAQs. Customizing your AI with our proprietary supervised training system.

Semi-automatic customer service Shopify actions such as: refund an order, update a shipping address & more.

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24/7 - 95+ languages

Offer around-the-clock support in over 95 languages. Providing support at any time and in multiple languages caters to a global audience.

Automatically respond and take action in the customer’s language in your brand voice.

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SmartReply Integrations

Add your channels, product catalog, FAQs, Docs & more.

Rest assured your accounts are completely safe as everything has been approved by our various partners.

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First 30 days

43%

Increase in revenue

« We look at results and it's unusual that you'll have results. Combine them with an expected result. In some cases you can sit here three months later and still just be getting to the scratching the surface of what you've already demonstrated. So the effectiveness, the efficiency and bringing those things and making them a reality is quite impressive..»

Thomas

Chief Customer Success

First 90 days

62%

Decrease in resolution time

« We’ve been able to dramatically reduce the time it takes to respond to customers. Resolution times are down by 62%.

That efficiency has freed up our team to focus more on growth and client relationships, instead of getting stuck in the inbox.»

Miles

Chief Executive Officer

First 30 days

31%

Decrease in Meta CPMs

« I like how you can now reply to a message in the smart reply interface instead of having to go to your facebook inbox and find that message/conversation. The organization and visual layout of long comment chains is much better in smart reply than facebook..»

Beowulf

Chief Executive Officer

First 7 days

40K

Saved in Payroll

« This app just saved us over $40,000/year we had allocated for hiring a social media assistant. We receive thousands of comments and DMs daily across platforms, and keeping up was a constant challenge — until now.

The setup was seamless, and the Smart Reply team provided 1-on-1 support within hours.»

Shaina

Chief Executive Officer

First 6 months

360%

Increase in Order Revenue

« I'm really happy with the service.I have recommended you to several people tooI feel like it's really saved me, money as well as be able to be on top of things.»

Sunshine

Chief Executive Officer

First 48 hours

100%

Went on a 2 week stress free vacation

« It's even talking Australian, cracks me up! Nobody is going to suspect this is AI. First impressions are really good.

I'll enjoy my holiday all the more because I know it's cliché, but SmartReply has my back, it's doing the work for me.»

Connor

Chief Executive Officer

Case Studies

Frequently Asked Questions

How are credits used?

How does it work?

Is this for social media, or customer service?

Can SmartReply be customized/tuned

Is it hard to set up?

What if I don't like the responses?

What integrations do you have?

Our integrations include, TiTtok, Facebook, Instagram, Messenger, Whatsapp, Twitter. Shopify, Wordpress, Custom websites, Klaviyo, and more.

How do I get charged?

Your Brand's New Social Media AI Agent

Personalized customer interactions on autopilot at scale

Acquire

Inbound replies

Fully automatic

Higher engagement

Engage

Automatic follow up

Reply to comments & DMs

Send out campaigns

Support

Shopify order lookup

Answer support questions

Book appointments

“SmartReply is so much easier than other chat automations. We didn't want to setup complicated static flows. We were blown away by the quality of the conversations & comments.

We saw a 18% ROAS increase in the first week due to the AI prompt filter. An increase of 11% of our Meta comments being hidden”

Eli Dent
CEO, Kickit

Drive More Revenue & Cut Costs on AutoPilot

Make Your Facebook Ads Work Harder

Automatically send DMs with product carousels or hyper personalized DMs every time someone leaves a neutral or positive comment.

Double your comments by responding to comments on your ads/posts and watch your CPM decrease. Never missing another revenue opportunity.

Ads with more engagement get lower CPMs on Meta ads. It's the reason all your winning ads are the one with thousands of comments.

AI Comment Moderation

Hide unwanted comments: Eliminate up to 10-20% of negative comments on ads as reported by Meta.

‍Advanced AI moderation: Unlike keyword tools, our AI removes harmful comments in any language based on a custom prompt, outperforming keyword-based tools by 200%.
‍

SmartReply

Sponsored

SmartReply AI will boost sales and save time on tedious cusotmer service tasks.

www.smartreply.io

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15K Likes

12K comments

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Turn Comments Into Commerce

Use the comment selector to train your AI on comments from top-performing ads and posts.

Match your brand’s tone for auto-replies, ensuring consistent quality.

Combine your business, product, and brand information for seamless multilingual engagement.

AutoReplies + WhatsApp & Messenger Campaigns

Promote Deals and New Products: Send tailored offers, flash sales, or product launches directly through WhatsApp or Messenger to increase urgency and sales.
‍
‍Answer Questions Instantly: Keep the conversation going by providing instant answers about products, shipping, or promotions, turning inquiries into conversions.
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‍Upsell and Cross-Sell Effortlessly: Use AI-driven suggestions to recommend complementary products or upgrades based on customer behavior.
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All New Gmail API

Leverage our NEW Gmail API for automating email replies. Keep using your existing email sender platform, whether it's for outbound or inbound.

Need new business? Launch your cold email campaign and have SmartReply qualify, follow up and book the prospect for an appointment.

Need help with responding to marketing emails or light customer service? SmartReply can manage it with ease.

Arie Sherson

CEO of Akemi Lab

"Love the SmartReply team, the creative innovation is unmatched. Our clients consistently tell us they love the quality of responses.

Sarah Hamilton

Co-Founder of LiquidProp

"We were paying VAs do to engagement management before but wow this is so much easier and more effective. "

Miles Carrington

CEO of Ultimate Phitness

"People often comment questions about our products and having SmartReply being able to search our catalog and recommend the right product to people depending on their needs has been huge for us."

Rated 5 stars by over 50 Shopify merchants

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14-Day Free Trial

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