Automatic replies
Give customers a helpful answer to common questions without making your team type the same reply all day.
WhatsApp customer service automation
Give every WhatsApp question a helpful reply
SmartReply answers product questions and everyday support messages on WhatsApp in your brand voice. Let AI handle the repeat questions while your team handles the conversations that need them.
Helpful message repliesYour brand voiceTeam handoffs
WhatsApp conversation
Example conversation
Customer
Does this come with 1 or 2?
SmartReply
Just one!
Replied
Brand knowledgeYour voiceTeam support
WhatsApp tools
Everything your team needs for WhatsApp
Product questions
Use your product information to help shoppers understand sizes, options, and what comes with their purchase.
Everyday support
Answer questions about your shipping and return policies using the information you give SmartReply.
Your brand voice
Keep replies short, natural, and consistent with the way your team actually talks to customers.
Your response rules
Give the AI clear instructions on what to answer and which topics need a person to step in.
Team handoffs
Bring your team into sensitive or complicated conversations so customers can get the help they need.
SmartReply workflow
1
Customer sends a message
2
AI checks your brand knowledge and rules
3
Helpful reply or team handoff
From message to answer
Less repeat work. More helpful conversations.
Customers come to WhatsApp with a question. They want an answer that makes sense. SmartReply uses your brand knowledge and instructions to respond, so your team can spend more time on the issues that need personal attention.
- Connect WhatsApp to SmartReply
- Add your product details, policies, and reply instructions
- Choose which questions AI should handle
- Review conversations and refine your replies
Your voice
Natural customer replies
Your rules
Control over automation
Your team
Help when it matters
Common questions about WhatsApp
Can SmartReply automatically reply on WhatsApp?
Yes. Connect WhatsApp to SmartReply and set up your brand knowledge and response rules to automate replies to customer messages.
What can the WhatsApp AI chatbot answer?
SmartReply can answer common product and support questions using the information you provide, including product options, shipping policies, and return instructions.
Can my team take over a conversation?
Yes. Use your response rules to send questions that need personal attention to your team. You can review replies and adjust the instructions as you go.
Make WhatsApp easier to manage
Connect your account, choose your rules, and let SmartReply handle the repeat work while your team stays in control.
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