Case studies
Better customer conversations.
More time for everything else.
From a founder stepping away on holiday to a team handling thousands of comments, see what brought these brands to SmartReply and what changed.
Hair care
90%
of DMs handled after a day of setup, according to Shaina
Giving a busy social team room to create
Bask & Lather put routine DMs and product questions in SmartReply so the team could spend more time on creative work.
Read the case study: Bask & LatherHair care
30 to 50
messages in some customer discussion threads described by the founder
Keeping detailed product conversations manageable as ads scale
ManeUp used its own customer conversations to guide replies and manage busy Facebook and Instagram comment threads.
Read the case study: ManeUpApparel
200%
increase in conversations shown for the last seven days
Finding a consistent way to keep up with customers
Love on Haight replaced an expensive, inconsistent manual workflow with ongoing replies that fit the shop’s personality.
Read the case study: Love on HaightOral care
1,400
comments hidden during the first 30 days
Connecting customer conversations to order support
SNOW reviewed its first 30 days of social replies, moderation, and Shopify order support with SmartReply.
Read the case study: SNOWSelf tanning
10
private replies reviewed during the first day walkthrough
Leaving routine social replies covered while the founder steps away
LazyTan wanted repeat product questions answered and comments managed without the founder checking every conversation.
Read the case study: LazyTanBased on customer interviews and account reviews. Figures reflect the periods described in each story. Results vary by brand and workflow.
Give your team more time for the work that matters
Bring your customer questions and current workflow. See how SmartReply could help your team.
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